customer

Blending Social Media with Customer Service… the Outcome?

Blending Social Media with Customer Service… the Outcome?

With the right preparation and various digital listening tools and channels available to us today, we are more than capable of delivering a seamless experience to our customers, offering them such power and influence never before experienced by them.

Essential Customer Service Tips for 2019

Essential Customer Service Tips for 2019

Nextiva created a visual that outlines some important customer service trends and tips any company can use to level up their customer service department. Follow these best practices and gain customers for life!