customer Archives - Page 4 of 5

5 Ways You Can Increase Your Sales with Help of Customer Support

Customer service has always played a significant role in the consumer’s journey, more now than ever. That’s why the majority of companies these days are focusing more on offering an appropriate buying experience rather than selling the products itself. And this practice has greatly contributed to creating a solid base of reliable customers.

Ever since the evolution of social media, it has become very easy for consumers to leave positive or negative feedback regarding the customer service they received. All the more reason why you too should start focusing on having an exemplary customer service if you are keen on increasing your sales this year.

Generally, customer service is of two types; online which allows you to stay connected to your customers via emails, live chat support etc. and offline which takes a more traditional approach, using face-to-face meetings, letters, fax etc. And even though both of them have different approaches, their purpose is identical; to help increase your sales.

So, let’s find out how you too can achieve great sales performances with the help of customer service outsourcing.

How Chatbots and AI Impact Customer Education?

Have you ever experienced this situation? You have to contact customer service of a company you’re using, so you go to their website and click on the little pop-up window asking if you need to speak with someone about the company’s services.

For some time, you may think that there is a real person answering your questions but in reality, the first questions are answered by a chatbot (depending on the nature of the query, a chatbot can answer most questions).

Many industries benefitted from the advent of this AI-powered technology, including online business. Although chatbots can’t handle all customer queries, they can be useful for many routine queries that comprise a large share of customer service requests.

It’s safe to assume that chatbots will be increasing in popularity because of their ability to prevent minor customer service issue and ensure that customers’ requests are answered.

So, let’s get to know them better and what they can do to improve customer education.

What is the Better Way to Pitch Your Customer & Turn Them into Lead?

There are a lot of people on the internet who want to buy your product. But the lack of awareness, methods of purchase, no or bad marketing, and most importantly trust of viewers is the biggest hurdle between potential customers and leads.

Shortage of website’s traffic is another common challenge an unsettled online business face. Although there is always potential to generate revenue with healthy conversions and leads, there must be some traffic on your platform to start your online sales.

We have come across many e-commerce website owners that face this problem. Some marketers are initially successful in gaining significant traffic, which is enough to start a good revenue generating business.

However, they always fail to capitalize on their good start and many complain of losing a significant amount of traffic from their platforms.

This crisis forces them to look for some other means so they can save their business. They apply numerous ways to divert traffic to their site, which make them ignore the basic rules of search engines that is latent semantic indexing.

And we all know when we ignore that rule, search engines can significantly reduce your organic ranking. Thus sending your business again in the downward spiral.

For this reason, we have devised this article to provide marketers and online business owners a whole new playing field, which is straight to the post yet highly effective as they will have a unique chance to communicate and their potential customers to turn them to leads.

Although you need to be patient with some of them, they are quite rewarding for your patience. You will also be surprised to see how effective and result oriented they can be.

So read this article and fix your work by pitching your potential customers and subsequently turning them into leads.

3 Ways AI Can Free Up Employee Time and Boost Customer Value

Interaction, creativity, and empathy are just some of the human abilities that makes us uniquely different. It is clear that when it comes to accurate tasks, navigation, and data search, human work is outperformed by AI systems.

Still, every side of this process has a limited range of performance and in terms of customer service, the best solution is to create a symbiotic relationship between AI systems and employers work.

Accordingly, to a recent Forrester study, this “win-win” process of AI business integration is beneficial for companies that target a digital development and the results are to be taken into consideration.