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7 Tools to Provide Impeccable Customer Support in Times of the COVID-19 Outbreak

As the coronavirus (covid-19) pandemic is raging all over the world, a huge number of businesses have ceased all operations to prevent the further spread of the virus. People are staying in, most of them working from home.

If you generally rely on online sales, the coronavirus crisis may not affect you that much. You can still sell to your customers, as long as you can safely deliver the products.

But even if you rely only on in-person sales, you can still provide seamless customer support during this difficult time. Chances are your customers are already contacting you non-stop, making it quite challenging to deal with all the emails, calls, support tickets, and social media messages.

How can you provide them with excellent support? With all the right tools in place, of course.

Here are the top tools you should utilize to help both your customers and your team push through COVID-19 just a little bit easier.

How to Pick the Right CRM for Your Business?

Peter Drucker, who was famously known as the Father of Management Thinking, once said, the purpose of business is to create and keep a customer! This purpose is best served by an efficient CRM software that is packed with practical tools that manage your sales cycle.

Customer Relationship Management, abbreviated as CRM, nurtures the relations of a business with its customers, ensuring a good experience for them.

The use of CRM much transforms your business and plays a vital part in leveraging customer interactions. It gives you valuable insights based on customer’s data and increases the productivity of your sales team.

Small businesses, retailers, and large enterprises all can benefit from CRM solutions.

According to TrackVia, customer retention of a company is enhanced by up to 27% if a CRM software is used, and the revenue per sales representative can increase by up to 41%.

There are several factors to look out for when you are picking up a CRM for your company. Here are a few prospects that you should weigh in before investing and implementing a new CRM software:

How Can Entrepreneurs Leverage the Benefits of Machine Learning in Business?

“The science to get your computer work in place of humans.” – Machine Learning definition by Stanford University.

In the 20th century, who might have thought of a programming language that will reduce human intervention and in turn increase the efficiency of work. No one would have ever thought of machines answering your questions in seconds.

In the 21st century, with the advancement of technologies and the introduction of the digital era, multiple Machine Learning tools have shown its sustenance in business. The compound annual growth rate is expected to reach 42.8% between 2018 to 2024. Overall, the Machine Learning market is expected to cross $30 Billion in the next four years as per one recent research.

Machine Learning algorithms and programs are utilized to achieve a relevant increase in the growth and profits of the organizations. Multi-billionaire organizations like Amazon, Flipkart, etc. have increasingly started using the benefits of Machine Learning in business.

Machine Learning helps in analyzing the existing data and draws meaningful insights that can help an organization reach its goals. Using these insights, the organization can make the decisions to grow its business and increase profits.

To help you understand how is Machine Learning in business is successful, we have listed some of the benefits that multiple organizations are leveraging in the present era.

7 Tips on How to Start Your Own Car Dealership

The automotive industry is one of the fastest-growing lines of work out there. As the number of drivers out there grows, the demand for cars grows as well. Still, not everyone can afford a brand new car. Fortunately, the depreciation, while being a term that a lot of people dread, can work to so many people’s benefit. How? Well, by allowing people to buy used cars at a fraction of the price. This is why starting your own car dealership can be such a lucrative idea. For all those interested in this industry, here are seven useful tips for getting started.

How to Fund Your Startup Costs

One of the most common questions for first-time entrepreneurs is how they can go about funding their startup costs. This is an important question to ask of course. There’s a lot of media coverage on large venture capital injections or angel investments on popular shows like SharkTank. However, not every business is suitable for VC funding or can make it through the competitive TV casting process to pitch famous entrepreneurs. This article will highlight some tried-and-true funding methods as well as more creative ways to try and secure your capital.