How the Growth of AI changes Customer Support Experience in 2020

How the Growth of AI changes Customer Support Experience

AI is rapidly transforming the way companies interact with their prospects and customers. An exclusive MIT Technology Review Insights’ survey of over 1000 business leaders, “The global AI agenda,” noted that customer success and service is the area where AI deployment is highly active. By 2022,73% of respondents said it will remain the leading area of AI use in companies. 

Artificial intelligence has become a reality that is impacting the world on a daily basis and the most effective ways to harness AI is through customer service and support– the fast 24/7 functionality of AI to solve customer queries any time of the day.

AI is hugely impacting every business and transforming business processes from data collection to customer onboarding and retention. It saves time, cost, and is highly meaningful in terms of returns to the customer and client. 

Customer service is the root of any digital transformation and with AI in it, one can improve everyday experiences for customers. Gartner once declared that 89% of businesses will compete only on customer experience on a battlefield. 

This can be impacted heavily if AI and machine learning make an entry. But let’s see three important features of AI in customer service. 

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How to Leverage a Car to Shape Your Professional Image

How to Leverage a Car to Shape Your Professional Image

Ever since they first appeared, vehicles became powerful status symbols and an extension of their owner’s personality. Don’t believe us? Well, Bullitt has its iconic dark Ford Mustang, James Bond drives a classy Aston Martin, and Batman has its gadget-stacked Batmobile. Can you imagine any of them without their beautiful vehicles?

Similar rules apply in the corporate world where the first impression may determine how you will be perceived throughout your entire career. As you can probably imagine, making an entrance with an old clunker just won’t cut it at making the first impression a killer.

So, let us take a look at a couple of ways how exactly the vehicle you are driving affects your professional image and what you can do to improve it.

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4 Ways Small Businesses Can Cut Costs

4 Ways Small Businesses Can Cut Costs

Running your own business may prove to be a pricey endeavor even with the help of cost-effective technology and marketing tools. However, the main goal of every business owner is to acquire as much profit as possible and that means you need to be in constant control of your expenditures. As the business flourishes, the costs tend to increase and there will most certainly be some hidden expenses that will sneak up on you when you least expect it. In order to keep the income high and the expenses/costs at a minimum, here are some useful tips on how to keep the right balance and stay afloat. 

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7 Ways Your Business Strategy Can Benefit from Using VoIP

Ways Your Business Strategy Can Benefit from Using VoIP

Technology and its many forms have become the core of business success no matter the industry or the size of the company in question. We use our many tech-based devices to build entire corporations, while we use social media, websites, and a range of apps to communicate both with one another and with our customers. This multi-layered communication based on versatile and innovative technology enables increased productivity and better relationships all around. 

However, some companies resist introducing new technologies out of fear that the resources needed to adapt to these new solutions would outweigh the benefits they would bring. Fortunately or not, no professional entity can afford to stagnate when new tech solutions show up and change the game. You either evolve or you get left behind. 

When it comes to VoIP (voice over internet protocol abbreviated), some businesses are reluctant to take the leap, believing that most, if not all of their interactions are conducted via channels like social media. Here are a few promised benefits of VoIP that you cannot miss out on, and that will likely help you make the transition and introduce this tech to your own operations. 

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7 Ways High-Speed Fiber-Optic Internet Can Make Your Business More Competitive

Ways high-speed Fiber-Optic Internet Can Make Your Business Competitive

In this day and age, running a business without using the internet is virtually impossible. Without secure, fast, and reliable connections, companies are doomed to anonymity and practices so obsolete and clunky we can just as well call them pre-historic.

The other thing we can all agree on is that things in the tech landscape are moving very fast – so much so that, sometimes, it’s hard to keep track of the latest technologies. With more and more services moving to a virtual environment and increasing the number of users soaking the available bandwidth, the questions how fast do we need to go and what we can accomplish with this infrastructure are becoming very muddled.

Let us try to make some sense of this mess and see what benefits your business can reap by moving to high-speed fiber-optic internet that ramps up the bandwidth to 1Gbps and currently represents the fastest internet option on the market.

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