business

How Small Businesses Can Virtualize and Automate Customer Service 

How Small Businesses Can Virtualize and Automate Customer Service 

According to a study by Gartner, 89 percent of companies expect to compete mostly on the basis of customer service. Just four years ago, that number was only 36 percent. Customers expect more from their service experience, and more companies…

Choose the Best Advertising Channels for Your Small Business

Choose the Best Advertising Channels for Your Small Business

The digital age has changed advertising, which means that now there are numerous channels to promote your small business. That’s amazing, right? Well, not everybody would agree with this statement. This abundance of advertising and marketing channels can do wonders…