Essential Customer Service Tips for 2019

Essential Customer Service Tips

As technology becomes more and more integrated into every industry, consumers are coming to expect easier access to customer service.

While many people are comfortable using a self-service portal, speaking with a chatbot or interacting with virtual assistant technology, it’s important to keep a human element involved as well. For instance, while 59% of consumers would prefer customer service methods that don’t involve talking, 40% would prefer to speak over the phone if the issue is more complicated (such as a payment dispute).

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5 Things Late Paying Customers Say and How to Respond

5 Things Late Paying Customers Say and How to Respond

When you provide a product or service to a customer, you expect that they will pay you promptly when they receive it. Unfortunately, most business owners quickly learn that some customers do everything they can to avoid paying on-time, offering up excuses for why you haven’t received your money yet.  If you are a business owner, this has most probably happened to you already. If it hasn’t yet, it will.

Here are a few of the most common excuses that customers give for not paying on time, what to do about it, and how to find a solution to prevent future late payments.

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The Enormous Power of AI and Chatbots for Your Business in 2019

Power of AI and Chatbots in 2019

The bots are here and they here to stay. See, despite the chatbot phenomenon has gained ground only a few years ago, it has since become a full-on revolution worthy of the attention. In fact, by 2024, the bot market size is expected to exceed $1.34 billion. And as you ponder on that, it is also important to note that in 2019, at least 40% of large business ventures will implement the use of chatbots.

Let’s take a look at some AI applications in business in 2019 and beyond.

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5 Ways You Can Increase Your Sales with Help of Customer Support

Increase Business Sales

Customer service has always played a significant role in the consumer’s journey, more now than ever. That’s why the majority of companies these days are focusing more on offering an appropriate buying experience rather than selling the products itself. And this practice has greatly contributed to creating a solid base of reliable customers.

Ever since the evolution of social media, it has become very easy for consumers to leave positive or negative feedback regarding the customer service they received. All the more reason why you too should start focusing on having an exemplary customer service if you are keen on increasing your sales this year.

Generally, customer service is of two types; online which allows you to stay connected to your customers via emails, live chat support etc. and offline which takes a more traditional approach, using face-to-face meetings, letters, fax etc. And even though both of them have different approaches, their purpose is identical; to help increase your sales.

So, let’s find out how you too can achieve great sales performances with the help of customer service outsourcing.

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How Chatbots and AI Impact Customer Education?

chatbots ai customer

Have you ever experienced this situation? You have to contact customer service of a company you’re using, so you go to their website and click on the little pop-up window asking if you need to speak with someone about the company’s services.

For some time, you may think that there is a real person answering your questions but in reality, the first questions are answered by a chatbot (depending on the nature of the query, a chatbot can answer most questions).

Many industries benefitted from the advent of this AI-powered technology, including online business. Although chatbots can’t handle all customer queries, they can be useful for many routine queries that comprise a large share of customer service requests.

It’s safe to assume that chatbots will be increasing in popularity because of their ability to prevent minor customer service issue and ensure that customers’ requests are answered.

So, let’s get to know them better and what they can do to improve customer education.

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