How to Create a Customer-centric Culture in Your Organization
Becoming a customer-centric company is not a short-distance race. It is the company-wide change in thinking and operating. It is also one of the surest ways of building upon your success.
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6 Potential Technologies That Can Redefine Customer Experience
The technologies mentioned here can certainly help you engage your customers better, all the while redefining customer experience for them.
How New Technology Helps in Customer Support Outsourcing
The new emerging technology provide an extra pair of hands to customer support outsourcing. These new technologies are helpful in increasing business or brand value.
Blending Social Media with Customer Service… the Outcome?
With the right preparation and various digital listening tools and channels available to us today, we are more than capable of delivering a seamless experience to our customers, offering them such power and influence never before experienced by them.
Essential Customer Service Tips for 2019
Nextiva created a visual that outlines some important customer service trends and tips any company can use to level up their customer service department. Follow these best practices and gain customers for life!
5 Things Late Paying Customers Say and How to Respond
Here are a few of the most common excuses that late paying customers give, what to do about it, and how to find a solution to prevent future late payments