Building a SaaS Startup in 2022: All You Need to Know

Building A Saas Startup All You Need To Know

The SaaS industry is expanding at a rapid pace. Gartner expects end-user spending on public cloud services to grow 21.7% in 2022, reaching a whopping $482 global spend.

And further data shows that the number of SaaS customers is on the rise too. In fact, more than one-third of businesses have already shifted to cloud-based systems for their needs.

But here’s the thing. Building a SaaS startup in 2022 seems like an idea guaranteed to come through. However, many entrepreneurs cannot understand that a significant number (over 70%) of all SaaS startups fail within the first three years of being founded.

With this in mind, it’s essential that when considering building a SaaS startup, you know what to do. This article will guide you through the process, telling you everything you need to know to ensure that your vision turns into a success story.

Let’s get into it.

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Looking into Shopify and Shopify Plus? What’s the Difference?

Differences Between Shopify And Shopify Plus

If you’ve been using Shopify for your eCommerce store, you may wonder about all the buzz around Shopify Plus. The core service is enough for individual sellers and small businesses looking to break into eCommerce. Still, the experience needs to offer a little more for a massive industry with millions in sales.

That’s what Shopify Plus has to offer. While it includes all the features of Shopify, it adds integrations, features, dedicated support, and other benefits for large, growing businesses.

Want to learn more? Here are the differences between Shopify and Shopify Plus.

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Digital Marketing Is the Future of Customer Support

Digital Marketing Is the Future of Customer Support

In this era, Digital Marketing is future support. Let’s take an example billions of searches are performed on Google every day while hundreds of them look for their daily solutions such an internet down, software not running, compatibility issues and other problems. Today digital marketing has to provide a way for better and improved customer support.

Digital marketing techniques and tools promote a better and more loyal customer experience. Developing content for your customers, creating a better strategy, testing and optimizing is the key to the success in digital marketing besides it also allows you to contact your customers and provides them support.

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Can Chatbots Solve All Your Mundane Support Problems?

Can Chatbots Solve All Your Mundane Support Problems

You can’t have missed the buzz around chatbots in recent years. These human-mimicking pieces of software have come a long way, springing into existence as clumsy efforts to pass the Turing test and being honed by developing NLP technology and machine learning into what we have today: practical tools for handling certain predictable tasks.

But is that buzz actually warranted? The way some talk about chatbots, you’d think that they’re on the cusp of driving widespread human obsolescence. Install a chatbot, so they say, and all your generic support problems will be solved, leaving you to recline on a sun-dappled beach somewhere with a refreshing boozy tipple.

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Customer Experience ROI: How to Measure it Effectively

Customer Experience

According to McKinsey, maximizing customer satisfaction may increase revenue by up to 15%. Moreover, doing so while reducing the cost of customer support may lead to an increase of up to 20%. Having in mind these stunning facts, there’s no room for wondering why extraordinary customer experience is becoming one of the biggest passions for numerous businesses.

To understand how CX affects your business performance, you should figure out how strong is the interconnection between:

  • their satisfaction with your brand and
  • the amount of money they spend on your brand.

The quantitative expression of this connection can be a painstaking process if you don’t know what metrics you should rely on. That’s why in this article we’re leading you through the process of CX ROI determination. Stay with us and find out more about:

  • Key metrics to effectively measure CX ROI
  • Efficient customer data consolidation and correlation
  • Simple ways to improve ROI by using adequate support tools

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