7 Tools to Provide Impeccable Customer Support in Times of the COVID-19 Outbreak

Tools to Provide Impeccable Customer Support in Times of the COVID 19 Outbreak

As the coronavirus (covid-19) pandemic is raging all over the world, a huge number of businesses have ceased all operations to prevent the further spread of the virus. People are staying in, most of them working from home.

If you generally rely on online sales, the coronavirus crisis may not affect you that much. You can still sell to your customers, as long as you can safely deliver the products.

But even if you rely only on in-person sales, you can still provide seamless customer support during this difficult time. Chances are your customers are already contacting you non-stop, making it quite challenging to deal with all the emails, calls, support tickets, and social media messages.

How can you provide them with excellent support? With all the right tools in place, of course.

Here are the top tools you should utilize to help both your customers and your team push through COVID-19 just a little bit easier.

Read more

Consumer Support Technologies That Can Help in Branding and Marketing

Consumer Support Technologies That Can Help in Branding and Marketing

What is the best strategy for marketing and branding purposes? Some would say creating excellent content. Some would say great advertising or marketing campaigns. Still, most would agree that the maximum impact over branding or marketing for that matter comes from after-sales support.

We all know how customer journeys are essential to branding and marketing purposes. Consumers have understood their worth, and 70% of such consumers believe in customer journeys based on the way a brand treats them. So, ignoring your customers is not an option anymore for any brand.

Consumer support technologies have been evolving, and with the emergence of Artificial Intelligence and other technologies like the Internet of Things, consumer support has been more agile, approachable, and always at your fingertips. This is a unique opportunity for brands and marketers to capitalize on the evolution of consumer support technologies and improve their strategies.

Read more

How New Technology Helps in Customer Support Outsourcing

How New Technology Helps in Customer Support Outsourcing

In this digitally smart age, technology has always been the prime mover that leads your customer services to new heights. Technologies play an important role in selling your products and solving customer queries. Either you own a website, customer support system or any other online channel, you need to be updated with the surrounding technology.

In today’s connected world, where customers look-out for different ways to get answered for their questions, these new tech channels make it easy. But how these tech tools are helpful in customer support services when you are in the outsourcing business?… To get an answer you must need to read the article below:

Read more

5 Main Benefits of Live Chat Customer Support

5 Main Benefits of Live Chat Customer Support

Customer satisfaction is one of the main deciding factors whether you will make it in your niche or not. Even if you have a killer product, the way you communicate and help your customers plays a significant role in your success.

As it is common knowledge now that happy customers tend to buy more and generate a great deal of word-of-mouth, customer experience needs to be one of your top priorities.

Read more

5 Ways You Can Increase Your Sales with Help of Customer Support

Increase Business Sales

Customer service has always played a significant role in the consumer’s journey, more now than ever. That’s why the majority of companies these days are focusing more on offering an appropriate buying experience rather than selling the products itself. And this practice has greatly contributed to creating a solid base of reliable customers.

Ever since the evolution of social media, it has become very easy for consumers to leave positive or negative feedback regarding the customer service they received. All the more reason why you too should start focusing on having an exemplary customer service if you are keen on increasing your sales this year.

Generally, customer service is of two types; online which allows you to stay connected to your customers via emails, live chat support etc. and offline which takes a more traditional approach, using face-to-face meetings, letters, fax etc. And even though both of them have different approaches, their purpose is identical; to help increase your sales.

So, let’s find out how you too can achieve great sales performances with the help of customer service outsourcing.

Read more