support

8 Tips to Manage IT Support Challenges During Pandemic

8 Tips to Manage IT Support Challenges During Pandemic

ByRuhani Rabin Updated on

Technology challenges during the pandemic are actually likely to be on the rise, and for those who are managing the support system behind these challenges, their workload might seem nearly impossible to manage during this difficult time. However, there are some ways that technology support teams can get ahead of the game while we work through the uncertainty of working from home for the near future until the time arrives when more people make a return to the office and their regular workplace.

How the Growth of AI changes Customer Support Experience in 2020

How the Growth of AI changes Customer Support Experience in 2020

ByRuhani Rabin Updated on

Customer service is the root of any digital transformation and with AI in it, one can improve everyday experiences for customers. Gartner once declared that 89% of businesses will compete only on customer experience in a battlefield.

7 Tools to Provide Impeccable Customer Support in Times of the COVID-19 Outbreak

7 Tools to Provide Impeccable Customer Support in Times of the COVID-19 Outbreak

ByRuhani Rabin Updated on

you can still provide seamless customer support during this difficult time. Chances are your customers are already contacting you non-stop, making it quite challenging to deal with all the emails, calls, support tickets, and social media messages. How can you provide them with excellent support? With all the right tools in place, of course. Here are the top tools you should utilize to help both your customers and your team push through COVID-19 just a little bit easier.

Consumer Support Technologies That Can Help in Branding and Marketing

Consumer Support Technologies That Can Help in Branding and Marketing

ByRuhani Rabin Updated on

Consumer support technologies have been evolving, and with the emergence of Artificial Intelligence and other technologies like the Internet of Things, consumer support has been more agile, approachable, and always at your fingertips. This is a unique opportunity for brands and marketers to capitalize on the evolution of consumer support technologies and improve their strategies.

8 Tips For Successful Email Marketing Campaigns

8 Tips For Successful Email Marketing Campaigns

ByRuhani Rabin Updated on

Email is one of the best marketing mediums on the web. Studies have indicated that email marketing creates a larger number of offers than social media virtual assistant services like Facebook and Twitter, that is why all the tips for the email marketing campaign will be helpful for you.