Why You Need an eCommerce Chatbot in 2020 (with 5 Examples)
Differentiation is a requirement for any company to be successful today but with more and more companies selling the same products, to the same audience, and at nearly identical products, product differentiation becomes a challenge. And this isn’t just a problem for business owners – it also affects customers. How do customers decide which product to buy when the offerings are nearly identical in most aspects? Simple – customer experience. Shoppers choose the vendor that has better customer service and this is especially true for the eCommerce industry.