Business process automation (BPA) is a partial or complete transition of stereotypical operations and tasks under the control of a specialized information system, or hardware and software complex. As a result, the release of human and financial resources to increase labor productivity and the effectiveness of strategic management.
Why do you need automation of business processes
Business Process Automation (BPA) is needed to scale a business. When a company grows, the scope of work also increases dramatically. Manually billing 10 bills is not the same as billing 1,000 bills. The same situation with other processes in the company: from recruitment to procurement management.
3 Use Cases for Business Process Automation (BPA)
1. HR Virtual Assistant
The Virtual Human Resources Assistant is an independent contractor that provides administrative, clerical, and human resources services. Thus, you save money and time, because the assistant does without paying taxes on wages, without holidays, sick leave, without compensation to employees, and without internal conflicts.
2. AI-Powered Sales CRM Assistant
AI sales assistants are mainly chatbots that use natural language processing and predictive analytics to help sellers solve tasks such as scheduling meetings, qualifying managers, entering data, managing a conveyor, etc. All these tasks are designed to enhance sales efficiency by automating the sales process.
3. Smart Document Assistant
In large companies, employees spend an average of 38 minutes searching for a document – whether that’s on their organization’s networks or their own computers, databases, or Intranet. The Document Assistant can help save not only time but also improve customer service by providing enterprises with digital capture and conversion of documents and files.
Top 4 Benefits of Business Process Automation
1. Directing freed time to more important tasks
BPA plays an important role in removing unnecessary steps from business operations, helping streamline workflows. For example, PNC Financial Services Group found that by automating business processes and rules, it saw an 80% reduction in workload when manually checking bank loan applications.
2. The release of labor resources from time eaters – every day, “clerical” tasks, because of reporting, etc.
By automating the workplace, you can save time for your employees, thereby freeing them up for more important tasks. The time that employees and managers don’t spend on email, phone calls, and reporting is the time they can spend doing something more productive.
The result of saving several hours in various business operations is significantly increased and allows companies to reduce time to market. For example, in paper processes, as a rule, the time required to complete them after their automation is reduced by 30-40%.
4. Greater Stability and Accuracy
Using automation, you can warn yourself against unnecessary errors, because the program code is much less likely to simply worsen or even change, which means that the results obtained using automation are consistent and much more stable than the results obtained from their colleagues. of people.
The premise behind BPA is to do more by doing less, and after integrating automation into the company’s business processes, they get a ton of automation benefits – advantages that only increase as the company increases automation.