We feature all articles related to Small and Medium Business improvement and Productivity in this section.

Online Business Guide to Shipping Products to Customers

An Online Business Guide to Shipping Products to Customers

The advent of online business and its continued growth has witnessed trading of goods across continents. One does not need to visit a store physically but makes their purchases online instead. As a result, the need for a reliable shipping system arises to deliver the goods to the customer safely and conveniently. Customers have canceled orders after the product took too long to reach them. This article will direct the reader on how to ship your products to customers on time and safely.

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6 Steps to Building a Successful Online DropShipping Business

The internet has submerged in our lives and became an essential part of livelihood. Hence, there is a wide variety of businesses that are associated with the web. For this reason, it becomes a center of attraction for newbie entrepreneurs. Among them is the dropshipping business that is becoming very popular nowadays. The most significant cause of this business for fetching the spotlight is the least investment it requires for a startup. 

Before going into details for building a successful online drop shipping business, you need to understand what dropshipping is actually like! A dropshipping is buying a product from a retailer in wholesale rate and sell it to the customer at the usual price. Basically, you act as a bridge between the supplier and the customer. This needs an interactive mobile application or user-friendly website to attract the customer. 

Once the customer places the order, you need to forward the request to the wholesale dealer, and the dealer handles the rest. You do not need to put yourself into shipping complexities or manage a huge stock of items. Although this provides less profit compared to owning a store, this is really best for starters. Unlike a retailer, you are free of product delivery tensions. Hence, your primary goal is to fulfill the customers’ demands. 

You do not need substantial startup funds if you are interested in starting a dropshipping business. Instead, it required an immense amount of hard work and dedication to begin this sort of business where you are competing with many retail giants. When it comes to customer satisfaction, you need to make your place in the market by offering quality assurance. 

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8 Tips to Manage IT Support Challenges During Pandemic

Technology challenges during the pandemic are actually likely to be on the rise, and for those who are managing the support system behind these challenges, their workload might seem nearly impossible to manage during this difficult time. However, there are some ways that technology support teams can get ahead of the game while we work through the uncertainty of working from home for the near future until the time arrives when more people make a return to the office and their regular workplace. 

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How the Growth of AI changes Customer Support Experience in 2020

AI is rapidly transforming the way companies interact with their prospects and customers. An exclusive MIT Technology Review Insights’ survey of over 1000 business leaders, “The global AI agenda,” noted that customer success and service is the area where AI deployment is highly active. By 2022,73% of respondents said it will remain the leading area of AI use in companies. 

Artificial intelligence has become a reality that is impacting the world on a daily basis and the most effective ways to harness AI is through customer service and support– the fast 24/7 functionality of AI to solve customer queries any time of the day.

AI is hugely impacting every business and transforming business processes from data collection to customer onboarding and retention. It saves time, cost, and is highly meaningful in terms of returns to the customer and client. 

Customer service is the root of any digital transformation and with AI in it, one can improve everyday experiences for customers. Gartner once declared that 89% of businesses will compete only on customer experience on a battlefield. 

This can be impacted heavily if AI and machine learning make an entry. But let’s see three important features of AI in customer service. 

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How to Leverage a Car to Shape Your Professional Image

Ever since they first appeared, vehicles became powerful status symbols and an extension of their owner’s personality. Don’t believe us? Well, Bullitt has its iconic dark Ford Mustang, James Bond drives a classy Aston Martin, and Batman has its gadget-stacked Batmobile. Can you imagine any of them without their beautiful vehicles?

Similar rules apply in the corporate world where the first impression may determine how you will be perceived throughout your entire career. As you can probably imagine, making an entrance with an old clunker just won’t cut it at making the first impression a killer.

So, let us take a look at a couple of ways how exactly the vehicle you are driving affects your professional image and what you can do to improve it.

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