8 Tips to Manage IT Support Challenges During Pandemic

Tips to Manage IT Support Challenges During Pandemic

Technology challenges during the pandemic are actually likely to be on the rise, and for those who are managing the support system behind these challenges, their workload might seem nearly impossible to manage during this difficult time. However, there are some ways that technology support teams can get ahead of the game while we work through the uncertainty of working from home for the near future until the time arrives when more people make a return to the office and their regular workplace. 

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How to Leverage the Psychology of Visual Content

How to Leverage the Psychology of Visual Content

The website you are using for your business is where the most of your profit will come from. Whether you’re selling products or offering your services, your website is what will convince your target audience to choose you in most cases. That’s why every aspect of the website needs to be carefully planned.

One of these aspects is the visual content – the psychology behind it is very strong, and you need to use it to your advantage, and here’s how.

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Getting Your Friends to Help Create Your Website

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If you are trying to make money from a blog or a website as a hobbyist or as an entrepreneur, then you will be at a rather large disadvantage compared to many of the other blogs out there. You see the problem is that you are just one person – and while you might be very talented and very dedicated, you will be going up against blogs and websites run by whole professional teams. If you want to make a gaming website for instance, then you will have to go up against IGN which has offices full of people uploading numerous posts daily, teams of web designers with professional degrees and the best software, and support from the games industry as well.

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Panda Update – 5 Fixes For The Latest Google Adjustment

If your site is still suffering from the adjustment made to Google’s algorithm in mid October, I’ve got some ideas I’d like to share with you on how you can turn this trend around.

It’s been almost a month now since Google made the change that affected thousands of sites. According to the data that I have available to me, most sites that were affected suffered a reduction in ranking but were still on the first page or at the top of the second page. However I’ve read posts in various chat forums from some webmasters that say their traffic has been cut in half and their page rankings were in the toilet.

I know how disappointing it can be to see your hard work go poof overnight but if you sit back and take a hard look at what happened and why, I’m confidant you’ll be able to fix your pages so they once again get the ranking they had…or at least close to it.

But keep this in mind…as adjustments go this wasn’t a big one and I believe it is correctable.

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How the Growth of AI changes Customer Support Experience in 2020

How the Growth of AI changes Customer Support Experience

AI is rapidly transforming the way companies interact with their prospects and customers. An exclusive MIT Technology Review Insights’ survey of over 1000 business leaders, “The global AI agenda,” noted that customer success and service is the area where AI deployment is highly active. By 2022,73% of respondents said it will remain the leading area of AI use in companies. 

Artificial intelligence has become a reality that is impacting the world on a daily basis and the most effective ways to harness AI is through customer service and support– the fast 24/7 functionality of AI to solve customer queries any time of the day.

AI is hugely impacting every business and transforming business processes from data collection to customer onboarding and retention. It saves time, cost, and is highly meaningful in terms of returns to the customer and client. 

Customer service is the root of any digital transformation and with AI in it, one can improve everyday experiences for customers. Gartner once declared that 89% of businesses will compete only on customer experience on a battlefield. 

This can be impacted heavily if AI and machine learning make an entry. But let’s see three important features of AI in customer service. 

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