Sometimes you need to get creative and find different types of marketing strategies to make your prospective customers convert. When you give new marketing strategies a chance you can attract…

Research and statistics confirm that fintech investments are skyrocketing and Mckinsey and Company have expected that the investment will exceed USD 30 billion by 2020. The investment will trigger operational…

To perform churn analysis, you need to first understand why customers decide to leave your company. Here are the main reasons why customers churn.

you can still provide seamless customer support during this difficult time. Chances are your customers are already contacting you non-stop, making it quite challenging to deal with all the emails,…

With Appointment scheduling software, you can manage your schedule from the tablet, mobile, web apps, desktop, etc. Subsequently, you can use your valuable time in executing the productive stuff and…

Consumer support technologies have been evolving, and with the emergence of Artificial Intelligence and other technologies like the Internet of Things, consumer support has been more agile, approachable, and always…

Email is one of the best marketing mediums on the web. Studies have indicated that email marketing creates a larger number of offers than social media virtual assistant services like…

In today’s dynamic & increasingly competitive business environment, where the customers are highly demanding, communicate through various modes & expect one-to-one contact for real-time solutions, Companies can no longer afford…

Dealing with reviews have become an essential part of running any business. You can find out the way how to benefit from such feedback, you will only get more successful.

Becoming a customer-centric company is not a short-distance race. It is the company-wide change in thinking and operating. It is also one of the surest ways of building upon your…