chatbots

Are Chatbot Apps Key to a Social Success?

ByRuhani Rabin Updated onMarch 5, 2021

A chatbot is essentially a program that is designed/built to engage with website users/buyers/visitors. They work by responding to messages and queries in real-time by providing appropriate answers from a pre-designed catalog of solutions.
They are built to respond differently to different kinds of messages by recognizing certain keywords. Chatbots use Artificial Intelligence or AI to better understand a user’s language so they can adapt accordingly to different kinds of queries and provide the most relevant response.
Chatbots leverage mediums like a website chat window, SMS text, and social messaging platforms to respond.

Why You Need an eCommerce Chatbot in 2020 (with 5 Examples)

ByRuhani Rabin Updated onAugust 24, 2020

Differentiation is a requirement for any company to be successful today but with more and more companies selling the same products, to the same audience, and at nearly identical products, product differentiation becomes a challenge. And this isn’t just a problem for business owners – it also affects customers. How do customers decide which product to buy when the offerings are nearly identical in most aspects? Simple – customer experience. Shoppers choose the vendor that has better customer service and this is especially true for the eCommerce industry.

Technologies to Drive Fintech Growth in 2020

ByRuhani Rabin Updated onMay 1, 2023

Research and statistics confirm that fintech investments are skyrocketing and Mckinsey and Company have expected that the investment will exceed USD 30 billion by 2020. The investment will trigger operational efficiencies in financial services. Following are the latest trends that will drive the growth of fintech in 2020

Business AI Chatbots – Why You Shouldn’t Ignore [Infographic]

ByRuhani Rabin Updated onJune 29, 2023

AI chatbots have been around for a while. Now, many companies rely on artificial intelligence to support their sales and customer service teams. Using chatbots allows these companies to save a significant amount of money. espite the benefits, some businesses are still skeptical about this technology. One of the reasons is that not many people are aware of the multi-fold benefits it brings.

Implementing Bots with Virtual Agent for Microsoft Dynamics 365 Customer Service

ByRuhani Rabin Updated onMay 27, 2021

Microsoft has been working on positioning a product that integrates natively with Dynamics 365 Customer Engagement or why not also with the ERP, as well as with hundreds of external platforms, with a configuration level of the type “power -user ”without the need for major developments.

5 Main Benefits of Live Chat Customer Support

ByRuhani Rabin Updated onJune 29, 2023

live chat is just a great way for communicating with your customers. They don’t want to wait on hold no more, they want to get their issues resolved fast and efficiently.