Refund & Payment Policy

Last Updated: January 14, 2026

This Refund & Payment Policy applies to all paid services offered through RuhaniRabin.com, including but not limited to Product Diagnostics, WordPress Audits, Consulting Services, and Media Kit partnerships.

Payment Terms

Accepted Payment Methods

We accept payment through the following methods:

Credit/Debit Cards (Visa, Mastercard, American Express)
PayPal
Bank Transfer (for enterprise clients)
Other methods as agreed upon in writing

Currency

All prices are quoted in USD unless otherwise specified. Currency conversion rates (if applicable) will be determined at the time of payment processing.

Payment Timing

One-time Services (Product Teardowns, WordPress Audits): Full payment required before work commences
Consulting Retainers: 50% upfront, remaining 50% upon completion or monthly billing as agreed
Media Kit Services: Payment terms are specified in individual agreements, but generally all pre-paid.
Subscription Services: Billed monthly or annually as selected

Invoicing

Invoices will be sent via email within 24 hours of service agreement. Payment is due within the timeframe specified on the invoice (typically 7 days for new clients, net-30 for established relationships).

Refund Policy

Product & UX Diagnostic Services

Refund Window: 7 days from delivery of the diagnostic report

Eligible for Full Refund if:

The diagnostic was not delivered within the agreed timeframe (unless delay was caused by client)
The diagnostic does not meet the scope outlined in the service agreement
Technical difficulties on our end prevented proper delivery

Not Eligible for Refund:

You disagree with the recommendations provided
You decide not to implement the suggestions
The diagnostic was completed as described but didn’t meet your expectations
You found the feedback “too critical” or “not what you wanted to hear”

WordPress Audit Services

Refund Window: 14 days from delivery of audit report

Eligible for Full Refund if:

The audit was not completed within the agreed timeframe
Major sections of the agreed scope were not covered
The audit contains significant factual errors that impact its value

Partial Refund (50%) if:

Minor sections were incomplete but majority of the value was delivered
Timeline was exceeded by more than 7 days

Not Eligible for Refund:

You decide not to implement the recommendations
Your website was found to have more issues than anticipated
Third-party plugins or themes are identified as problems

Consulting Services & Retainers

Monthly Retainers:

Can be cancelled with 30 days written notice
No refund for the current billing period
Unused hours do not roll over unless specified in agreement

Project-Based Consulting:

Refunds evaluated on a case-by-case basis
If project is terminated early, refund calculated based on work completed
Initial 50% deposit is non-refundable once work has commenced

Media Kit Services

Twitter/X Placements:

Full refund if tweet is not posted within agreed timeframe
No refund after tweet is posted (even if deleted later)
Guaranteed impressions/engagement metrics do not apply (organic reach only)

Blog Posts:

50% refund if not published within 14 days of agreed date
No refund after content writing is started
Revisions limited to factual corrections only

YouTube Videos:

Full refund if video not published within 30 days
No refund after video is published
Minor editing requests accommodated; major re-shoots not included

Sponsored Content:

Payment terms and refund conditions specified in individual agreements
Generally non-refundable once content is published

Free Audits & Consultations

Free audits, initial consultations, and complimentary reviews are provided “as-is” with no refund applicable (as no payment was made).

Refund Request Process

To request a refund:

Submit Request in Writing: Email me by using the contact form with:
- Original invoice number
- Service purchased
- Reason for refund request
- Supporting documentation (if applicable)
Review Period: We will review your request within 5 business days
Decision Notification: You will receive a written response with our decision
Processing Time: Approved refunds will be processed within 10 business days to the original payment method

Chargebacks & Disputes

Before filing a chargeback, please contact us directly. Most issues can be resolved through communication.

If you file a chargeback or payment dispute:

We will provide complete documentation to your payment processor
Future services may be declined
Legal action may be pursued for fraudulent chargebacks

Late Payment

For invoiced services with payment terms:

1-7 days late: Friendly reminder sent
8-14 days late: Second notice with 5% late fee
15+ days late: Account suspended, 10% late fee, possible legal action

Late fees will be added to the outstanding balance.

Price Changes

We reserve the right to change our prices at any time. Price changes will:

Not affect services already purchased
Be communicated at least 30 days in advance for subscription services
Take effect immediately for new purchases

Taxes

Prices listed do not include applicable taxes (GST, VAT, sales tax, etc.). You are responsible for any taxes required by your jurisdiction. We will add applicable Malaysian taxes to invoices where required.

Failed Payments

For subscription services:

First failed payment: Automatic retry in 3 days
Second failed payment: Email notification, retry in 7 days
Third failed payment: Service suspended, account may be terminated

You are responsible for updating payment information to avoid service interruption.

Cancellation Policy

By You

Cancellations must be submitted in writing
One-time services: Cancel before work begins for a full refund
Subscriptions: Cancel anytime; no refund for current billing period
Retainers: 30 days notice required

By Us

We reserve the right to cancel services and provide a full refund if:

We cannot deliver the service as described
There is a conflict of interest
Client behavior violates our Terms and Conditions

Enterprise & Custom Agreements

For enterprise clients or custom service agreements, payment, and refund terms may differ from this policy. Custom terms will be outlined in your specific service agreement and take precedence over this general policy.

Questions About This Policy

If you have questions about our Refund & Payment Policy, please contact me:

Contact Form: https://www.ruhanirabin.com/contact/

Agreement

By purchasing services from RuhaniRabin.com, you acknowledge that you have read, understood, and agree to this Refund & Payment Policy.