In today’s dynamic & increasingly competitive business environment, where the customers are highly demanding, communicate through various modes & expect one-to-one contact for real-time solutions, Companies can no longer afford to neglect this aspect. It’s time for companies to strive for Great & not just good customer service. Below facts & figures show the impact of bad customer service:-
- According to “American Express 2017 Customer Service Barometer”, 33% of Americans say they’ll consider switching companies after just a single instance of poor service.
- According to “Bain & Company”, Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.