Malaysian Broadband - Dissatisfaction Guaranteed

Celcom 3G have 2 broadband packages - RM68/month & RM9X(?) per month. You can have either of these packages by themselves with a data-only sim card or on top of your normal Celcom voice package.

Easiest way around expatriate extortion is to get your significant other to sign up for you. Or your company.

Well @Dave i still need to buy a HSDPA modem for the celcom package. Anyway I’m trying out UMobile since they are RM78 and they have already provided the modem. Will update this topic once i finish testing the product

I was browsing for Msia broadband service providers when I came across your site. I must say, as a Singaporean living here and ‘trying’ to get my online business going has been very upsetting and stressful due to Streamyx’s constant lack of regard for the little people, i.e, home users, and the incompetencies of their technical staff.

I’ve been a Streamyx broadband subscribers for close to 3 years. But for the past 2+ years have had constant connection problems from 7pm every night without fail until the morning where my family and I are unable to connect at all.

My constant calls (weeklies/monthlies with a few days in between to give them time to communicate among themselves to solve my problem) to them has been handled politely by their operators. But thats as far as it goes.

Their technicians come and does the same checks every single time, even though they know those checks have been done over and over previously. What they do is….go to their “box” outside that serves the neighbourhood, change a part here or there and then walk away hoping things have been solved.

So, for the past two over years, I’ve had to contend with this problem. Constant emails to their customer service have been ignored and emails to other parts of their “Organization” have been replied with the usual polite pre-written answers.

Basically, I’m at my wits end about these people and their incompetencies. It’s like the ostrich burying their heads in the sand, hoping things will go away and get better.

Hi @Naaz, I understand exactly what you mean. Well I was testing out UMobile which was a Total disappointment.. I’ve returned the unit..

Well,well Ruhani pls do not murder and mutilate the english language. I think you owe it to all of us. If you must write,pls write it well.

Good job. Keep it up. Just need to modify the following 2 points:

For U Mobile, they are not sharing with Celcom on 3G.
Only 2G voice call they are using something called Domestic Roaming.

Also, you may want to specify that your Unit Of Measurement is in KiloBYTE per second. The advertised rate from all talking about kiloBIT per second. Technically speaking,

1 kiloBYTE= 8 kiloBIT

By the way, I am using U Mobile modem in Cheras close to Leisure Mall. Amazing.. it’s beyond 2 mega bits per second.

Let’s share all the locations where it is good for us here.

Thanks @Nasir for the updates, Just for the info, My area is Damansara Uptown, PJ. UMobile performed bad in this area. Really slow and unstable performance (2KB - 5KB/s). So I’ve returned the unit and now subscribed to Celcom Advance Package..

You have some good comparison here as I was also looking for some alternative to my ever problematic Maxis ISP. If you need to know more detail on my trauma about Maxis, do read my just posted up article on them. By the way, I’m staying right in the heart of Penang where most businesses are but I’m not getting what I need with what I’m paying for. Believe it or not, 90% of Georgetown areas are not fully covered by Maxis. Even their agent branches in malls are using other ISP for browsing purposes. LOL

Thanks @CRIZ for the comment, I’ve hardly seen very in depth detail about maxis service in the technical aspects. So I’ve edited my post and added the link to your post. I think you should try out Celcom but I’m not sure about the coverage over Penang.

berapa bandwidth yang celcom bagi sebulan? untuk package rm68.. saya dah guna bergiga mungkin 40gig (download)dan sekarang drop sampai 50 kbps.. boleh terangkan.. thanks to all

Consumers in Malaysia have now say. What they give is what we have to live with. Just look at Astro..

Sigh……

saya pakai celcom broadband yang rm68 kat area port klang.tapi servis nya sungguh lemah walaupun guna modem huawei.langsung tak stabil.lebih stabil masa saya guna handset 3g sebagai modem.memang menyesal.

Thanks for your site and all the info. I want to get a mobile broadband and have been very confused…until I came across your site. I travel a lot outside of the Klang Valley. I need to have access to real-time (live) data for the Bursa futures market. I think Celcom will be the most suitable for my needs - do you agree?

[...] download limitations, you can have a look at the  Maxis Internet limitations as I mentioned in my Malaysian Broadband Topic. And about  graphics cards NVIDIA rules the market and the price came down to more affordable [...]

yo guys/gals, anyone use Celcom 3G advance package for P@P/Torrent download? How was the speed? Capped? Celcom advertise that for people who wanna heavy download should use. Any comments?

@le kid, i am using celcom advance 3g … because i stay at higher floor that is why sometimes it frequently switch between UMTS -> HSDPA but if it stays in HSDPA you can even get speed like 230KB(KiloByte)/s. I need to try the torrent and will post a comment about it. I’m not sure about the capped thing because I’ve never had it but some of the people at lowyat forum told that they have message from celcom but I didn’t encountered it. So far the Best 3G package is from celcom. I tested all other 3G connections, Celcom stands out from the crowd. Oh I’ve encountered network down that happened 1 or 2 times within last few months. Ah a bad thing about celcom is all their uses same IP which is not acceptable.

yo Ru, I agreed with you that celcom could stand out from the rest. A fren of mine tested maxis 3G (the 3.6M one). She tried download yahoo messenger exe file from a Maxis 3.6Mbps zone, and 1hour later still cannot complete download. Speed test from http://www.speedtest.net shows the download connection at 3.6Mbps, but cannot download yahoo messenger exe. Maxis sucks!

I wonder if the celcom advance package can download movie from paid site? Or even do web meeting via yahoo/msn messenger? Skype?

Hi @Ie Kid, I’ve did SkyPE it works fine. Also I tested talking through google talk without delay. But I think if you are staying too high floor example 9th floor above the signal can frequently switch … which can be annoying. But yesterday i downloaded backup from my ftp its 1.4GB, downloaded within 40mins. So paid movie sites should have http links, use download accelerator like FlashGet, Reget, FDM or similar tool and take advantage download managers multi threaded connections.

hi Ru, thanks.
I actually stays in a single storey house in Melaka. celcom themselves not sure if their 3G advance cover my area. hahaha. that is for them to find out. On the movie download, some site does not allow download using download manager, but nid to use a download player instead… example QVOD player. Hopefully torrent is supported by Celcom. I will just wait for your test.

Hi @le kid, you are welcome, players like QVOD players i need to do some research. But will get back to you after i do. Torrent you can tunnel using technologies like local proxy or SSH tunneling through other servers. I’ve seen some paid services provide tunneling for 7 days RM7, I can’t recall the website at this moment but you can do a google search on “SSH Tunneling” or “Paid SSH server” or “Paid SSH service”. Hope things will come around for you

hi Ru, I heard that Celcom’s 7 day refund only applies to he subscriptions + the deposits, but not the modem. Any comments? Guys? Gals?

I did a testing on Celcom 3G advanced package for torrent downloads and it seems to be fine.. (even better speed than streamyx!!!)

take a look at this shot for the idea
http://img362.imageshack.us/img362/3848/torrentwithcelcom3gnz6.jpg

Hi Ru,
Thnks. Something to share with you and the rest.
I was at the Melaka PC fair yesterday, and took liberty to test out the Celcom 3G (HSPA) there. Celcom has at least 6 booth there. The Youtube was good, the speedtest.net was good, the movie download was good. Download of a 26Mb file (Quicktime Player from http://www.quicktime.com) clocked at starting 125KB and end up at highest 375KB. Al that in less than 2 minutes.
Now that is what I called a very good speed. The only drawback, however, was that each booth gave contrasting info on the HSPA coverage area, and also the 7 day refund policy. One said only refund on the the modem, another said only on subscription. Very confusing. Ha! Ha! No wonder Celcom have challenge increasing their subscription base at a faster pace.

Hi @Ie Kid, Glad you could make a test for yourself. But dont trust speedtest.net always… Better make your own judgment of download speed .. have you seen my torrent test results??

Hi Ru,
yes I have. That is almost the same speed I get when I did the Quicktime Player download. And I need to apologize for mixing the MB and kB terms. i always forgot that our download speed is only at kB and not MB.

@le kid, i’ve fixed the values inside your comments it should be KB, KB=KiloByte and kB = Kilobit

Hi Ru, Thanks.

Hi does anyone know if there are any websites comparing normal adsl or cable internet in Malaysia. I am not in Malaysia but my friend wants to sign up to internet (not using mobile phone). Please email me if the website urls. Thanks in advance.

Digi sucks… as mentioned by Ruhani
they provide speed 20kb/s to 50kb/s (this info is wrong)
The actual speed is only 2kb/s to 5kb/s
the best they can give 22kb/s(which is rarely happen)
I feel i hav been cheated by them for signing the 2year contract… by thway anyone of you know how to cancel the contract?
Thanks

so..what is the best service provider?..

Kindly update the information for Celcom 3G under Cons section

- There’s no deposit applied, only need to pay the amount of the package selected during registration.
- Celcom apply a speed cap if users use more than 5GB bandwidth in a month.
- Now, Celcom broadband users are more than 100k, more than the broadband line can handle which is 80k users.

This happened to me. I subscribed for Celcom broadband last week. After breaching Celcom broadband 5 GB bandwith, not only my access speed is throttled, my internet access is barred, too. I admit I’m a heavy user. If I were a light user I might as well go to the internet cyber cafe. I plan to cancel my account after receiving and paying for my first monthly bill to avoid further headache.